Commercial Buildings | Integrated Services

Priority 1

Fragmented Vendor Models Complicate Risk and Oversight

Why it Matters
Disparate service providers across security, cleaning, and maintenance create coordination gaps and increase risk exposure, particularly around incident response and compliance assurance.

What We’ve Observed
Managers report difficulties aligning service standards and communication protocols when managing separate vendors across service lines.

Action Step

1. Consolidate services under a unified operating model

2.Implement a centralised performance and compliance dashboard

3. Streamline reporting with shared incident and response logs

Priority 2

Service Inconsistency Undermines Asset and Occupant Experience

Why it Matters
Misaligned standards across core services diminish stakeholder confidence and compromise the operational quality tenants and investors expect.

What We’ve Observed
Asset Managers cite inconsistency in cleaning and maintenance service delivery as a key contributor to reduced tenant satisfaction and reputational risk.

Action Step

1. Define minimum service level benchmarks across all providers

2. Conduct joint inspections involving multiple service teams

3. Schedule integrated reviews aligned to tenancy performance cycles

Priority 3

Absence of Integrated Reporting Obstructs Governance and ROI Tracking

Why it Matters
Siloed reporting prevents Facility Managers and Asset Directors from identifying inefficiencies, tracking compliance, and demonstrating value to stakeholders.

What We’ve Observed
Independent research confirms the demand for transparent, cross-functional reporting frameworks to enable governance and performance reviews.

Action Step

1. Introduce a unified reporting template across service disciplines

2. Incorporate metrics on safety, uptime, and stakeholder feedback

3. Align reporting cadence with asset review and risk governance cycles