Commercial Buildings | Facility Maintenance

Priority 1.

Delayed Maintenance Escalates Disruption Risk Across Sites

Why it Matters
Lags in response times compromise occupant experience, reduce asset functionality, and trigger lease compliance issues.

What We’ve Observed
Stakeholders prioritise timely maintenance response to prevent operational disruptions and reputational fallout.

Action Steps to Remedy the Problem

1. Implement SLA-driven triage frameworks

2. Track resolution times for all asset categories

3. Ensure contractors adhere to standardised response windows

Priority 2.

Reactive-Only Maintenance Drives Long-Term Asset Degradation

Why it Matters
Without preventive upkeep, systems deteriorate faster, leading to higher repair frequency and reduced asset value.

What We’ve Observed
Facility teams note the absence of scheduled preventive maintenance as a barrier to lifecycle optimisation.

Action Steps to Remedy the Problem
1. Establish annual preventive maintenance plans per system

2. Track completion and variance to schedule

3. Include preventive metrics in asset performance reviews

Priority 3.

Gaps in Technical Compliance Risk Regulatory Breach

Why it Matters
Buildings out of step with fire, electrical, or structural standards face serious liability and insurance complications.

What We’ve Observed
Regulatory compliance is non-negotiable for asset operations—non-compliance presents a major operational and reputational risk.

Action Steps to Remedy the Problem
1. Conduct recurring building code compliance audits

2. Maintain up-to-date certification for critical systems

3. Integrate compliance checks into routine service reviews