Commercial Buildings | Cleaning

Priority 1:

Inconsistent Cleaning Standards Undermine Brand and Tenant Experience

Why it Matters
Poorly maintained shared areas negatively impact tenant satisfaction, brand equity, and occupant health.

What We’ve Observed
Stakeholders highlight consistent cleaning standards as essential, especially in lobbies, lifts, and shared facilities.

Action Steps

1. Formalise site-specific cleaning standards by zone

2. Track task completion through digital service logs

3. Align contractor KPIs with tenant satisfaction metrics

Priority 2:

Gaps in Eco-Cleaning Undermine ESG Reporting Objectives

Why it Matters
Failure to use sustainable cleaning practices can hinder ESG reporting and corporate compliance goals.

What We’ve Observed
There is an increasing demand for eco-friendly cleaning practices in line with corporate sustainability priorities.

Action Steps

1. Replace legacy products with certified eco-cleaning solutions

2. Monitor chemical usage across all facilities

3. Include sustainability metrics in quarterly reporting packs

Priority 3:

Lack of Cross-Site Consistency Complicates Oversight

Why it Matters
Discrepancies in cleaning execution across sites reduce operational efficiency and raise governance concerns.

What We’ve Observed
Consistency across locations remains a pain point for office directors managing multi-site portfolios..

Action Steps

1. Standardise scope of works across all buildings

2. Centralise performance reporting via unified dashboards

3.Establish single points of accountability per site